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Tenants - Privacy Policy

Privacy Policy

As an MAISON customer, your personal privacy is important to us. This document outlines our policy concerning personal information. By using the website, you accept the practices described in this Privacy Policy.

We may update our Privacy Policy from time to time to take account of changing requirements such as changes in technology or legislation, and request that you refer back to this Policy frequently to become aware of any such revisions.

In addition, we recommend that you review the privacy policy of any website accessed through the MAISON website as these sites may be subject to different privacy practices. MAISON is not responsible for these websites or for the information made available thereon.

What personal information does MAISON collect when I visit the MAISON website?

We do not collect personal information about you when you browse the MAISON website. However, if you wish to contact us using the site's Tenant or Landlord services, we will require you to provide us with certain information, which may include the following:

Name, Postal Address, Billing address, Phone numbers, E-mail address & telephone number(s).

In order to help us provide you with the best possible service, you may also choose to provide feedback or request information. This is done when you complete our any forms. All such messages are stored securely on our in-house computers.

How will MAISON use my personal information?

We use your personal information to identify you as a customer and to deliver relevant information to you and assist you in future queries as well as in contacting you if you require a response after completing our contact form. For these purposes, we may transmit your personal information to our own offices, authorised agents, other service providers, credit and charge card companies, and data processing companies working on our behalf. Some of these companies may be located outside the European Union. Your personal information and any records relating to your purchases will also be retained for audit functions.

We may also use the personal information of users who have contacted us to provide them with information that we think they may find of interest. This may include information about services, products, special offers and promotions offered by service providers. We may contact you by any means of communication for which you have given us contact details, including by post, e-mail, pop-up window, fax and telephone.

Contact us

If you have any other concerns, suggestions or questions about any issues relating to privacy on the MAISON web site, please contact us via email on

Data Protection Notice

MAISON will use your information together with other information for administration, marketing, credit scoring, customer services and profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services.

To help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may issue with Credit Check Forms. These are available through the offices, and do not appear online.

We may share your information with organisations that are our business partners ( Credit Reference agencies for example ). We or they may contact you by mail, telephone, fax, e-mail, SMS or other means of communication, to let you know about any services or promotions which may be of interest to you.

By agreeing with this notice and ticking the appropriate box anywhere on our site, you consent to our processing your sensitive personal data for the above purposes. If we do make such a transfer we will put a contract in place to ensure your information is protected.

You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies. To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we record telephone calls. When you give us information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to the transfer of their information abroad and to receive on their behalf any data protection notices.

If you have any other concerns, suggestions or questions about any issues relating to data protection on the MAISON web site, please contact us via email on
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